House of European Design website Help

We value our relationship and trying to make your visit the most comfortable. Customers Assistance list below, design as a quick help for you.

If you have an additional questions, about website, company or our products, we encourage you to contact or call to our SF Showroom at (800) 830-4633.

Our showroom is open:
Mon - Fri 10:00 am to 6:00 pm, Sat 10:00 am to 5:00 pm, Closed on Sunday

Customers Assistance


Ordering online
How to create an account and place an order? Site security Forgot your password? Online Order Status Sales Tax Information

Returns
Return policy

Shipping
Delivery dates Shipping costs How will my order be delivered? Do you ship to Canada? International shipping

Wish List
Creating a Wish List Deleting a Wish List

Privacy Policy
Privacy Policy

		

 
 
 

How to create an account and place an order?

Whether you're a guest placing your first order or a return customer, we want to make sure that ordering from design-eu.com is simple and fun.

You don't need to register to purchase any item on our website, however if you are registered, you have many benefits at design-eu.com, such as; Wish List, Guest Reviews, News Blog and more.

Just click on My Account icon at the top of any page, provide your e-mail address and password and you're ready to go.

When you found the item you wish to purchase. Make sure the check box (blue box, center-left) is checked, type the quantity you require into the box provided, make choices regarding size, and select the fabric and color of your choice. These choices will vary from product to product. You will be shown automatically the unit price and the total price of the items you have just selected. Click on the button "Add to Cart" if you want to put this item on your shopping cart.

Ready to Check Out - click shopping cart icon at the top of the page to view the contents of your cart, and to submit an order.



 

Site security

You may order our products and services on-line through our secure connection to the Internet. Any information you send us will be fully encrypted for your protection.

To protect your information once we receive it, we place it on systems behind secure firewalls, which are communication-management computers designed to keep information safe and inaccessible to other Internet users.



 

Forgot your password?

I created an account but forgot my password. How can I get my password, or create a new password?

If you have created an Account at design-eu.com, and have forgotten your password, click here to enter your email address, and we will Email your new Password to you.



 

Online Order Status

We'll show you the status of your order and your order details. You can see what you bought, when you bought it and for whom you bought it.

You may now check the order status of your online orders at any time by clicking on link at the bottom menu on every page.



 

Sales Tax Information

If an item is subject to sales tax in the state to which it is shipped, tax is generally calculated on its total selling price.

The tax rate applied to your order will generally be the combined state and local rate for the address where your order is shipped. Therefore, the sales tax rate applied to your order may be different for an order shipped to your home address than it is for an order for the very same items shipped to your work address.



 

Creating a Wish List

Save the items that you're thinking about buying. They will remain in your Wish List as long as they are available on our site.

To start use a Wish List you need to register first, then every time you visit us, just click on Wish List icon, at the top, provide your email address and password and you are ready to go.

To add an item to your Wish List, click the "Add to Wish List" bottom on any product page.



 

Deleting a Wish List

If you decide to delete your Wish List, sign-up first with your email address and password, then you can remove individually all items from your Wish List by clicking "remove x" link located on top right corner of every item.


 

To be of your service
Site Assistance
San Francisco Showroom


431 Jackson Street,
San Francisco, CA 94111
(800) 830-4633     directions